Privacy Policy

1. Information we process

We may process account and organization information, authentication records, subscription and access information, support requests, operational activity, uploaded source files, generated reports, and basic technical data needed to secure and operate the platform.

2. How information is used

Information is used to provide requested broadcast workflows, administer accounts, protect the service, deliver transactional communications, diagnose incidents, maintain auditability, and improve reliability. We do not sell customer information.

3. Operational files and outputs

Schedules, XMLTV files, playlists, As-Run logs, logos, stream URLs, and generated deliverables remain customer content. We process them only as needed to perform the selected workflow and support the service. Customers should avoid uploading information that is not required for the operational task.

4. Service providers

We may use controlled infrastructure, storage, backup, email, and security providers to operate Broadcast Tool Pro. Providers receive only the access necessary for their function and remain subject to their own contractual and security obligations.

5. Retention and security

Records are retained only for operational, contractual, security, or legal needs and may be rotated or deleted according to configured retention rules. We use access controls, audit records, restricted credentials, and backups, but no system can guarantee absolute security.

Removing a channel from an organization's future subscription does not itself delete the channel's historical reports, operational records, invoices, or audit events. Those records remain associated with the organization and follow the applicable retention and deletion process. Authorized contacts may submit a separate request regarding eligible channel data.

6. Your choices

Authorized account contacts may request access, correction, export, or deletion of applicable account information. Some records may need to be retained for security, dispute, or legal purposes.

7. Contact

Privacy and data-handling questions can be submitted through the Broadcast Tool Pro Help Center after signing in or by emailing security@broadcasttoolpro.com.